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See it? Report it: New campaign to identify and target unruly behaviour, fare evasion
Wednesday, 7 December 2022
Adelaide Metro passengers are being urged: ‘See it? Report it’, as part of a campaign to identify and reduce inappropriate behaviour and fare evasion on buses, trains and trams.
The initiative aims to further improve the safety of customers and drivers through an online reporting tool, enabling Adelaide Metro to use the data to develop strategies targeting hotspots across the network.
From this week, 35,000 stickers will be progressively rolled out across the fleet, train and bus stops, as well as at major interchanges.
Each sticker contains a QR code linking to an online reporting tool where passengers can report an incident.
Passengers will be asked to provide information about the:
- Route, location and date.
- Type of incident. Options include abuse of passenger/driver, fare evasion, disorderly behaviour, graffiti/vandalism and smoking or vaping on board or at stops and stations.
Stickers will be displayed at various locations on vehicles, including behind seats, to enable passengers to discreetly submit a report.
Passengers will not be asked to supply their name or contact details when making a report, although they can opt to supply this information by using a link to the Adelaide Metro feedback page.
Data gathered using the QR code will be used to further target hotspots and identify behavioural trends, enabling Adelaide Metro to develop strategies to reduce incidents and improve safety across the network.
The online tool is not monitored in real time and passengers requiring urgent police assistance should continue to call 000 or 131 444 for non-urgent police help.
The campaign has been developed following feedback from public transport users, operators and drivers.
Currently, passengers can report an incident via Adelaide Metro’s website or by telephoning the Adelaide Metro InfoLine.
The campaign will run until February 2023 and will feature across social media and radio.
Adelaide Metro security:
All Adelaide Metro buses, trains and trams have onboard video surveillance. There are also more than 1300 cameras across the network, including at bus interchanges and train stations. Adelaide Metro installs and upgrades surveillance systems for better coverage and to help South Australia Police (SAPOL) with criminal investigations.
Adelaide Metro works closely with the SAPOL Public Transport Safety Branch to maintain a safe and secure environment. Plain-clothed and uniformed police regularly move through the public transport network. All SAPOL officers travel free on public transport, in uniform or casual clothing, at any time and can intervene in any incidents.
Contracted security services and guards (Wilsons Security) also work across the public transport network. Their services include:
- roving security guards
- mobile security patrols at night
- night guard patrols on trains
- night guard patrols on trams on Fridays, Saturdays and Sundays
- dog patrols
- monitoring video surveillance.
24-hour emergency phones are available at stations. Using the phone activates video surveillance in the area around the phone.