Service SA - FAQs
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13 10 84 - Enquiries about registration and licensing, feedback, compliments and complaints.

Monday to Friday from 8am to 6pm, excluding public holidays.

Overseas callers - +61 8 8463 3490

Email Us

Send an enquiry about any of the services we provide and we'll respond within three business days.

Feedback and Complaints

We welcome your feedback and information to help us improve our services. If you request a response, we aim to contact you within 14 working days.

Send your feedback. Please provide as much detail as possible to help us to answer your feedback or improve our services.

Takata Airbag Recall

A large number of vehicle recalls have been announced due to faulty Takata airbags. Car owners should check whether their vehicles are affected by the recall.

Full list of vehicles - Australian Competition and Consumer Commission (ACCC)

If your vehicle is listed, or you are unsure if your vehicle is affected, contact an authorised vehicle dealership or the vehicle manufacturer as soon as possible.

Registration refused for vehicles with defective Takata "Alpha" airbags

From 1 November 2018, notification will be issued to owners of vehicles affected giving them 30 days to provide evidence that they have had their defective Takata "Alpha" airbag replaced.

If no response is received after the 30 days a safety incident will be placed against the vehicle record which will prevent registration related transactions.

Under no circumstances will an incident be lifted, unless suitable evidence is provided confirming the defective Takata "Alpha" airbag has been replaced.

More information on vehicles with defective Takata "Alpha" airbags being refused registration can be found on the Department of Planning, Transport and Infrastructure website.

mySA GOV account help

Transactions and services available in the mySA GOV account

Once you have created a mySA GOV account you can access the following transactions and services:

  • Check demerit points
  • Sign up a vehicle for direct debit registration renewals
  • Transfer registration or apply for registration as a new owner of a vehicle
  • Advise of the sale of a vehicle (notice of disposal)
  • Manage common expiry dates
  • Apply for a short term unregistered vehicle permit
  • View and print available documents (eg, registration details certificate)
  • Submit a medical self-assessment
  • Update address details

I need help to create an account

You can create a mySA GOV account if you have:

  • a South Australian driver's licence or learner's permit
  • a vehicle registered in South Australia.

To apply you'll need:

  • an email address; and
  • your driver's licence or client number.

To activate the account you'll need:

  • the payment number from a registration renewal reminder notice; and
  • your driver's licence or learner's permit card.

If you don’t have these available or need assistance, call Service SA on 1300 450 422.

I have sold a vehicle but it is still listed in the my SA GOV account

To maintain the integrity of the South Australian registration and licensing database, Service SA must keep a history of all vehicles that have ever been registered in South Australia.

If you were the last registered operator of a vehicle in South Australia the register will still show the vehicle on your file. If the vehicle has been disposed of interstate, wrecked or not registered again in South Australia for any reason you will continue to be the last registered operator of the vehicle.

To have the vehicle removed from your record would require a new South Australian owner to purchase a new period of registration in their name. If the vehicle is not registered again in South Australia, unfortunately there is no way to remove the vehicle from your records as a vehicle cannot be taken off the registration and licensing database.

I have sold a vehicle but a registration payment has been debited

You have to remove your vehicle manually  by cancelling your direct debit or by lodging a disposal notice. Login to your mySA GOV Account to access the information and make changes yourself.

Please note, if you wish to stop a debit payment and cancel your agreement with us, you must do so at least 7 days before the next debit (payment) day in order to avoid the next payment being debited.

Because each debit payment is part of the monthly renewal of the registration of your vehicle you cannot elect to suspend or defer a debit payment. If your debit payment is not processed and your agreement is cancelled, you will need to make arrangements to pay your vehicle registration by other methods.

Should you require any assistance in cancelling your agreement please call Service SA on 13 10 84, or email at myaccountassistance@sa.gov.au.

I want to change my payment details

From time to time you may need to change details that affect your direct debit arrangements. This could include changes to your contact method, payment method or details about your vehicle. For many of these you can login to your mySA GOV account to access the information and make changes yourself.

In some cases, such as updating a payment method, your changes will mean that your existing direct debit agreement needs to be cancelled and a new one created. The system will guide you through the process and you will need to agree to the terms and conditions provided in the Direct Debit Request – Service Agreement.

For other changes, such as adding a new type of concession, you will need to contact Service SA so that the changes can be made by a Customer Service Operator.

Please view your Direct Debit Request - Service Agreement to check what your obligations are for any changes to your direct debit arrangements.

More Direct Debit FAQ

What is a client number?

We use a client number to identify your personal record. Your client number is your South Australian driver’s licence number and can also be found on a registration renewal notice, proof of age card, learner’s permit or disability parking permit.

I don't have a client number, how do I get one?

You will need to attend a Service SA Centre in person with the required identity documents.

I did not receive a renewal notice, how do I renew?

A registration renewal is able to be processed online without a registration renewal notice.

Instead of entering a payment number you will need to enter your licence/client number, plate type and plate number.

I did not receive a renewal notice and have been expiated for driving unregistered

The responsibility is always on the driver to ensure a vehicle driven on the road is registered. There is no legal requirement for a vehicle owner to receive a registration renewal notice or reminder notice.

You can request registration renewal email and text reminders via your mySA GOV account. You can also set up phone notifications via the mySA GOV app.

If you have received a South Australian Police expiation notice you would like to contest you can contact SAPOL to request a review.

Can I renew my registration online if it has expired?

You can still renew your registration online if it has expired. You will be given 2 options:

  1. Renew the registration to expire for 3 or 12 months from the old expiry date (irrespective of payment date).
  2. Elect to update the expiry date to 3 or 12 months from the date of payment. Please note a higher administration fee applies.

I need a replacement tax invoice

You can reprint a registration receipt online here.

You can also view your registration payment history for the last 5 years by logging into your mySA GOV account.

Am I entitled to concession?

You may be eligible for reduced fees on vehicle registration or be exempt from paying stamp duty on compulsory third-party insurance if you hold a pension card issued by the Australian Government.

To view the list of eligible concessions for registrations please click here.

Please note: Commonwealth Health Cards issued by Centrelink, and Seniors Cards are not eligible concession cards.

I will not be using my vehicle for a period of time, do I need to register it?

If you are not intending to drive, or let your vehicle stand on a public road, you do not need to register the vehicle.

If you no longer require a vehicle to be registered you can cancel the remaining portion and be issued a refund.

If you have a mySA GOV account a cancellation can be processed online or the Application to Cancel Registration can be completed and lodged with Service SA.

Can I transfer registration online?

You will need a mySA GOV Account to transfer registration online.

I need a replacement details certificate

You can print a replacement “registration details certificate” online immediately at no cost via your mySA GOV account, if the vehicle is registered in your name.

Alternatively you can attend a Service SA Centre – this will incur a fee.

I need to provide evidence to my insurance company of the date I sold a vehicle

If you require evidence of the date of disposal of your vehicle for your insurance company you can order it online through your mySA GOV account.

The document will be available as a PDF for printing once payment has been made, or alternatively you can request for this to be posted to you.

I no longer own a vehicle but I am still receiving registration renewals

If you no longer own a vehicle you must notify Service SA within 14 days. Once notified Service SA will no longer forward notices to you.

If you have a mySA GOV account and the details of the new owner, you can advise that you have sold a vehicle online.

I have purchased a vehicle interstate and want to register it in South Australia

The vehicle will require an inspection before it can be registered in South Australia.

An "Application for Registration and Third Party Insurance" will need to be completed and presented with the current inspection certificate at any Service SA customer service centre.

How do I cancel registration from interstate or overseas?

If you have moved out of South Australia and have registered your vehicle in a different jurisdiction, you will be required to make a written application in order to claim a refund on the unused portion of your South Australian registration.

You, as the registered operator, will be required complete an Application to Cancel Registration and submit to Service SA along with a photocopy of the interstate registration certificate, and the receipt for the surrender of number plates issued by the interstate authority.

You can submit your application along with the required documents by email to servicesa@sa.gov.au.

I did not receive a renewal notice, how do I renew?

If you don't need a new photograph you can renew your licence online.

If you need a new photo you must renew your licence in person at a Service SA centre.

Can I renew my licence in advance?

You should receive a renewal notice with an application to renew your driver's licence in the mail, approximately four to six weeks before it expires. However, you may renew in advance and do not need to wait to receive the notice.

If you don't need a new photograph you can renew your licence online.

If you need a new photo you must renew your licence in person at a Service SA centre.

Can I renew my licence online if it has expired?

If you do not need a new photo and the licence has been expired for less than 5 years, you may renew online.

I want to renew my licence online but can’t print a temporary licence

If you have a mySA GOV account, you can download the mySA GOV App and access a digital copy of your licence immediately.

If you don't have an account you will need your client or licence number and a Registration Renewal document to create one. Call Service SA on 1300 450 422 if you need assistance.

I renewed my licence online but have not received it in the mail

If you have not received the new licence within 21 days call Service SA on 13 10 84. If you don't contact Service SA within 30 days of renewing your licence you may be liable for a replacement licence fee.

If you have a mySA GOV account, you can download the mySA GOV App and access a digital copy of your licence immediately.

If you don't have an account you will need your client or licence number and a Registration Renewal document to create one. Call Service SA on 1300 450 422 if you need assistance.

I need a replacement tax invoice

If you need a replacement tax invoice please call Service SA on 13 10 84, or email us.

Am I entitled to concession?

You may be eligible for reduced fees on your driver’s licence if you hold a pension card issued by the Australian Government.

To view the list of eligible concessions for registrations please click here.

Please note: Commonwealth Health Cards issued by Centrelink, and Seniors Cards are not eligible concession cards.

Replacement Licence

I don’t know my licence/client number

You can find your licence/client number on an expired driver’s licence, proof of age card, learner’s permit or disability parking permit.

Please call 13 10 84 for further assistance.

Transfer licence from overseas

Do I need to obtain a South Australian licence if I hold a licence overseas?

If you become a permanent resident of South Australia, you must get your South Australian driver's licence within ninety days.

If you are a temporary visitor to South Australia and you hold an overseas licence, you don’t have to get a South Australian licence. You can drive the vehicles covered by your overseas licence in South Australia indefinitely, as long as:

  • you remain a temporary visitor
  • the licence remains current

You must carry one of these at all times when driving and show it, along with your passport, to police on request:

  • a current overseas licence that is written in English, or
  • a current licence with an English translation or an international driving permit.

If your licence expires while you are here and you are unable to renew it, you will have to apply for a South Australian driver's licence.

Do I need to surrender my overseas licence once I am issued a South Australian licence?

You will not be required to surrender your overseas licence.

However, once you are issued with a permit or licence in South Australia, the overseas licence is no longer recognised.

Learner’s Permit

I need a Driver’s Handbook

Printed copies of The Driver's Handbook can be purchased at Service SA customer service centres and selected newsagents.

You can also download a pdf of the Driver's Handbook (PDF, 6564 KB).

How do I sit the Learner Theory Test

You will need to book and prepay your Theory Test.

You can attempt the Theory Test at the following locations:

  • Service SA Customer Service Centres (except Regency Park)
  • most remote country police stations

At a Service SA Customer Service Centre you can sit the test between 9:00 am and 4:00 pm on Monday, Tuesday, Thursday and Friday; OR Wednesday between 9:30 am and 4:00 pm (except public holidays).

At Elizabeth and Marion Customer Service Centres you can sit the theory test until 5:00 pm.

Call Service SA on 13 10 84 for further information or to book your test.

Issue Proof of Age Card

How do I get a Proof of Age Card?

If you already have a driver’s licence or learner’s permit, you can apply for a proof of age card online.

If you are unable to apply online, you can apply in person at Service SA with the necessary identity documents.

If you have a mySA GOV account, you can download the mySA GOV App and access a digital copy of your Proof of Age Card immediately.

If you don't have an account you will need your client or licence number and a Registration Renewal document to create one. Call Service SA on 1300 450 422 if you need assistance.

Can I get a Proof of Age Card before I turn 18?

You can apply for a Proof of Age card at 17 years and 11 months of age to allow the card to be issued by your 18th birthday.

How do I get a replacement Proof of Age card?

You can apply for a replacement proof of age card online.

I paid for a Proof of Age Card but have not received it

If you have not received the Proof of Age Card within 21 days phone Service SA on 13 10 84. If you don't contact Service SA within 30 days of application you may be liable for a replacement licence fee.