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Public shows support for Adelaide’s rail network

20 July 2015

Adelaide rail commuters have demonstrated a strong show of support for public transport in the latest Canstar Blue survey of city trains.

The South Australian train network had received a four-star rating for seven out of the eight categories.

Customers gave Adelaide a score of four out of five for nearly every classification including the overall satisfaction category.

Across all categories Adelaide Metro trains received the second highest number of stars, with Transperth securing the Most Satisfied Customers award for the fourth year in a row.

The results indicate significant improvements across most categories compared to 2014 including overall satisfaction, reliability, service, and train and station cleanliness.

In the safety category, Queensland Rail received a higher rating than Adelaide's 4 out of 5.  A key focus for Adelaide’s train network had been improving the security efforts in the past three years.

There has been an extra 28 Transit Police recruited since 2012, taking the total to almost 100.

Security guards are present on every train every night and on trams on Friday, Saturday and Sunday nights.

South Australia is also investing an extra $4 million over the next four years to improve safety, security and access at train stations and tram stops, on top of the $173 million investment in station upgrades since 2008.

While the results were welcome, there was still more work to do.

The survey results show the investment in revitalising our rail network is being recognised by commuters and staff will continue to work towards making our train network even better.

Image of the Train Network