Bus, train, tram performance now online
29 April 2015
Passengers can now access the on-time running statistics of Adelaide Metro’s buses, trains and trams.
Weekly statistics can be viewed on the performance of public transport services simply by accessing the Adelaide Metro website.
This initiative is to provide more information to passengers about the services they use, which was previously published quarterly.
The information provided includes the percentage of trains, trams and buses which run on time each week. These statistics will be further broken down for the Outer Harbor, Seaford, Gawler and Belair train lines.
Statistics will also be available for contracted bus service providers including Southlink (outer south, outer north and hills services), Light City Bus (north-south and outer north east services) and Torrens Transit (east-west services).
Weekly performance statistics from bus services are taken from satellite tracking on vehicles in the Adelaide Metro network.
Each bus service measures the arrival of each scheduled service at timed locations within the network, and train and tram performance is tracked through the transit performance system.The first statistics to be published show trams as our best performers with 99.2 per cent running on-time. and there is some work to do on the Belair train line with 85.5 per cent.
Over time it is envisaged that there will be more details to provide customers on the diverse modes of transport and service areas.The information from the new performance measures will be used to improve our services, in addition to the online customer satisfaction survey that provides customers a permanent pathway to give feedback – accessible on the website.
The on-time weekly performance statistics will be published every Tuesday from April 28 and can be viewed at www.adelaidemetro.com.au.