The Across Government Facilities Management Arrangements (AGFMA) Section
Street address: Level 3, 77 Grenfell Street, Adelaide SA 5001
Postal address: GPO Box 1533, Adelaide SA 5001
Phone: 08 8343 2850
Future AGFMA Reform enquiries
Webpage link: https://dit.sa.gov.au/future_agfma
The AGFMA Service Desk assist clients with issues experienced within our AGFMA Systems - FAMIS and SAMIS.
Street address: AGFMA Service Desk, Level 3, 77 Grenfell Street, Adelaide SA 5001
Postal address: GPO Box 1533, Adelaide SA 5001
Phone: 08 8343 2850
Opening Hours: 8am - 5pm (Mon - Fri)
The AGFMA Hotline operates between 7.30 am - 5.00 pm Monday - Friday (excluding public holidays) and assists by raising unplanned work requests for clients and provides information relating to work requests.
Region S: 1300 316 277 (Facilities Services) - (previously (08) 8226 5293)
Region C: 1300 319 055 (Spotless) - (previously (08) 8226 5295)
Region N: 1300 342 911 (Spotless) - (previously (08) 8226 5296)
Country: 1300 116 336 (Facilities Services)
The AGFMA Team
Manager, AGFMA –
The Manager AGFMA provides consultation, advice, assistance and negotiation at a complex level for government agencies, facilities management services providers and employees. The Manager is responsible for proactively leading, managing and administering the AGFMA to ensure value for money and quality facilities management services for all participating government agencies. The role takes a lead role in pursuing a strong asset management focus assisting all government agencies in establishing and maintaining a mature asset management approach as part of effective facility management.
Phone: (08) 8402 1714
Principal AGFMA Contract Manager –
The Principal AGFMA Contract Manager is directly responsible for ensuring the success of the AGFMA. The Manager proactively manages, administers and mitigates risk to the AGFMA to ensure value for money, quality and responsive facilities management services for all participating government agencies. The Manager is the subject matter expert who expeditiously resolves and manages issues arising from the facilities management service providers and client agencies.
Phone: (08) 8402 1756
AGFMA Service Manager – Javier Rowe
The AGFMA Service Manager manages the range of systems and policies including IT (SAMIS / FAMIS) business rules and guidelines that support the AGFMA and asset and facility management needs. The Service Manager drives the process improvements to deliver best in class client agency service delivery.
Phone: (08) 8402 1765
AGFMA Agency Advocates
The AGFMA Agency Advocates are predominately agency focused directly responsible for the contractual, administrative and service delivery requirements for the assigned facilities management service providers to client agencies. The positions are responsible for the provision of support and advice to client agencies on the AGFMA, resolving issues arising from service matters associated with the AGFMA and working collaboratively with the facilities management service providers to ensure effective delivery of the service requirements.
The team of AGFMA Contract Client Managers oversee more than 30 client agencies that participate in the FM Arrangements.
The FM Services Arrangements are split between four geographical regions; metropolitan regions N, C and S (Northern, Central and Southern) and Regional SA (region R) click here for Map of Regions.
Agency Advocates are allocated a portfolio of client agencies and Facility Managers (Spotless or Facilities Services).
AGFMA Agency Advocate - Francois Koch
Phone: (08) 8402 1766
AGFMA Agency Advocate – Tom Morgan
Business Support Officer – Erika Vaughan
The Contract Client Support Officer reports to the Principal AGFMA Contract Manager. The position provides administrative and contractual support and assistance to the AGFMA Contract Managers for the effective delivery of the AGFMA through the management of FAMIS transactions, such as cancellations and disputes, Comrec and designated location changes and budget adjustments. The position acts as a representative of the AGFMA Contract Managers as required.
Phone: (08) 7109 7744
Operational Manager – Daniel Galanos
The Operational Manager manages and coordinates the effective and efficient use of the made available trades for the AGFMA. The position is required to liaise with tradespersons, facilities management service providers and client agencies to ensure that the services performed add value and meet the needs of the AGFMA and client agencies.
Phone: (08) 8402 1753
The Trades Coordinator works in close liaison with the private sector facilities service provider’s on-site facilities manager, to deliver a structured facilities management program for the SA Health sites. The Trades Coordinator is primarily responsible for the management, administration and supervision of DIT made available trades employees located within SA Health sites.
Quality Assurance and Contract Support Officer
The Quality Assurance and Contract Support Officer’s primary focus is on quality assurance and KPI management as defined within the AGFMA. The position liaises and works collaboratively with service providers and client agencies to audit critical deliverables, identify and assess areas of concern or non-compliance and provide reports and recommendations within the arrangements.
There is an ongoing process of refinement of deliverables and KPI’s to ensure they best meet the needs of the AGFMA client agencies. This role is responsible for leading the Facilities Management Operational Strategy and Measures of Success processes.
Construction Advisor and Auditor – Mark Muller
The Construction Advisor visits sites where work is under construction. The role will report on compliance to building standards, work practices, associated documentation requirements and safety. The role will maintain a data base of building projects for replacement / refurbishment maintenance and/or small construction projects.
Phone: (08) 8343 2441
Systems Manager – Jim Aifandis
The Systems Manager is responsible for ensuring that there are appropriate information systems eg FAMIS and SAMIS in place to manage the AGFMA this also includes working collaboratively with service providers and government agencies to resolve issues and provide advice on rectification. There are two main information systems Facilities Asset Management Information System (FAMIS) and Strategic Asset Management Information System (SAMIS) to administer. The position oversees FAMIS and SAMIS changes such as cancellations and reworks and provide high level support for Comrec and the 120 day annual maintenance planning process. Delivering system user training is an important part of the role.
Phone: (08) 8260 0407
Systems Help Desk Officer
The Systems Help Desk Officer is the first point of contact for all system related queries and performs a range of system administration and investigative duties. This position assists clients via phone and email to rectify issues experienced within such systems as FAMIS and SAMIS. The Help Desk Officer can also log IT faults / defects with our system developers if required and keep clients informed of the progress of their requests. They can provide first level support and training to new users of FAMIS and SAMIS and direct clients to further training material.
Phone: 0438 091 749
Systems Officer – Harish Doddapaneni
The Systems Officer provides duties in a range of activities associated with the operations of the AGFMA including researching, compiling and analysing information by accessing and interrogating FAMIS and SAMIS or equivalents.
Phone: (08) 8402 1817
A/Systems Officer – Cheryl Lees
The Systems Officer provides duties in a range of activities associated with the operations of the AGFMA including researching, compiling and analyzing information by accessing and interrogating FAMIS and SAMIS or equivalents. Their main focus is promoting the use of and training of SAMIS. The role will also provide assistance and support to the Asset Planning Officer and the Senior Asset Engineer.
Phone: (08) 8343 2139
Systems Support Officer
The Systems Support Officer provides support to the AGFMA service providers, client agencies and the Systems Officer and Asset Planning Officer to ensure that data within the information systems ie. SAMIS is correct and complete. The position assists in defining the minimum information required to effectively utilise the systems and assist in reporting requirements. The role also provides help desk support.
Phone: (08) 8402 1772
Senior Asset Planning Officer
The position works with the AGFMA client agencies and FM’s to prepare best practice asset management policy, strategy, frameworks and plans for use across government and assist in managing government reporting requirements. The Asset Planning Officer liaises with the Senior Asset Engineer to assist in the preparation of maintenance and asset management plans for the facilities management service providers and client agencies.
Senior Asset Engineer – Nicky Will
The Senior Asset Engineer is responsible for the production and coordination of the technical data schedules (TDS) for the facilities management service providers to ensure statutory and legislative compliance with critical building maintenance requirements. The position is required to assess and document the performance requirements of infrastructure and assets and will contribute to the development of asset maintenance and management plans for the facilities service providers and client agencies.
Phone: (08) 8402 1725