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AGFMA Hotline
Service SA provides services on behalf of Asset Management, Department for Infrastructure and Transport (DIT) to support the South Australian Government’s Across Government Facilities Management Arrangement (AGFMA). The AGFMA Hotline operates Monday - Friday from 7.30 a.m. to 5 p.m. (excluding public holidays) and receives phone calls, emails and faxes from sites to raise unplanned (breakdown) and planned (Minor Works) Facilities Management (FM) work requests.
Each month a variety of clients are contacted by the AGFMA Hotline (Service SA) which undertakes the Customer Satisfaction Surveys on behalf of DIT. These surveys are undertaken to assist in determining how Facilities Managers are performing. The surveys relate to specific jobs and responses provide The Department and the Facilities Managers with valuable feedback to identify and address specific issues or identify possible trends associated with particular job types or subcontractors.
Job requests can be submitted to the AGFMA Hotline via the Hotline Request Form (AGFMA) by fax or by contacting the AGFMA Hotline on the following numbers:
PLEASE NOTE: P1 & P2 REQUESTS CAN NOW BE RAISED IN FAMIS.
Contact Details
Region S (Facilities Services): 1300 316 277
Region C (Spotless): 1300 319 055
Region N (Spotless): 1300 342 911
Country (Facilities Services): 1300 116 336
Fax: 8226 5297 (Please allow 30 minutes processing time for all job requests submitted via fax.)
Job Priorities
Designated locations zones have been established for Regional SA and are defined by their proximity to the DIT- Facilities Services Offices
Urban zone: Locations within 50 kilometres of the servicing district office
Outer zone: Locations greater than 50 and up to 100 kilometres from the servicing district office
Remote zone: Locations greater than 100 kilometres from the servicing district office
Isolated zone: Locations in the APY lands and on the far west coast.
Emergency Building Maintenance - AGFMA sites
There is a 24 hour, 7 days a week Hotline to meet the emergency breakdown and maintenance requirements of customers in metropolitan Adelaide and some country areas. Contact details are listed above.
Urgent maintenance tasks include:
- Automatic doors & door locks
- Blocked drains & leaking taps
- Air-conditioning repairs
- Gas & electric hot water services repair
- Glass replacement
- Graffiti removal
- Hoists & lifts
- Lighting, power outlets & switches
- Paving & asphalt repairs
- Roofing, gutters & downpipes
- Security alarms
Emergency Building Maintenance - Non AGFMA sites
For sites that have not transitioned into the new Across Government Facilities Management Arrangements (AGFMA)
Hotline Request Form (non-AGFMA)
Facilities Services provides services through its eight country offices - Berri, Clare, Mount Gambier, Murray Bridge, Port Augusta, Port Lincoln, Port Pirie and Whyalla.
Contact details for each Facilities Services Offices
The service is provided through a network of preferred contractors with the emphasis on using local contractors.
After hours phone: 1300 182 032