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A Friday Note - 28 November 2014

CONNECT - Message from the Chief Executive


White Ribbon Day is about recognising and speaking out against men’s violence against women.  Premier Weatherill will lead the White Ribbon March tomorrow, which will begin at Victoria Square / Tarndanyangga at 10am.

A critical injury to a worker on the Royal Adelaide Hospital site has us all worried about his family and workmates.


With the leadership team commencing in their roles on Monday (in some cases they may have already started), many of you are seeing changes emerge in your day to day work activities.  Some staff are feeling uncertain as their former managers exit or move into new roles. I urge anyone who needs additional assistance in managing the changes at a personal or workplace level to approach their General Manager, Manager or utilise OPTUM, our Employee Assistance Program provider.

If you notice that a colleague is not travelling as well as usual please lend them your ear or suggest they have a chat with their General Manager, Manager or OPTUM.  We are all in this together and this is essential to our organisational health and personal wellbeing.

I am aware of concerns regarding change amongst our staff who live and work in the rural areas of South Australia.  I recognise the importance of our regional operations to the department’s overall service delivery. I want to make sure that all staff are supported throughout our transition.

Service models for the delivery of operational and business support functions are being developed and will consider the specific needs, requirements and sensitivities associated with delivering services in our regional areas.  People and Business are also implementing measures to engage with our regional staff.


When one of our buses hit a car trailer, Customer Service Officer Sally Young was on board.  Despite being injured herself, Sally assisted other passengers in directing them to the nearest stop to catch an alternate service as well as assisting the driver and another injured passenger. Fantastic effort, Sally.

We have received a letter of thanks from Minister Rankine, who lost her mobile phone on public transport. The phone was returned to her within 30 minutes.  The Minister has praised Adelaide Metro staff for their professionalism and “first class customer service”.  Well done to all.

I have returned from the West Coast where Country Cabinet was held.  What stunning country.  Thanks to all who assisted with departmental preparation and participation in the event.

Have a good weekend.

Michael Deegan