Career Opportunities

Vacancy No. 446097

The Customer Service Officer will work with the team to contribute to a positive team culture within the Customer Service Centre and Virtual Contact Centre. The Customer Service Officer will be responsible for the provision and support of a quality customer service experience to customers via face to face, telephone, email, internet and in writing. While ensuring that the processing and receipting of activities comply with Government financial and audit guidelines.

The successful candidate will provide a high quality and timely service to all customers while delivering a comprehensive range of Government services to customers which include recording and providing information on matters relating to the registering of vehicles and licensing of drivers and the processing and receipting of associated documents.

Special Conditions
The incumbent must be prepared to be assigned to different Service SA locations during periods of staff absences and high workloads or as required to meet business needs.

This role is classified as a position of trust and will be subjected to a satisfactory criminal history record check in line with departmental policies and procedures.

Some out of hours and weekend work, along with some intra/interstate travel may be required.

Please Note
Applicants are required to submit an application of no more than two pages and a curriculum vitae demonstrating their suitability for the role. In addition applicants are required to complete the Cover Sheet quoting the vacancy number and the Pre-Employment Declaration with their application for employment. The SA Government is an Equal Opportunity Employer and safety is a core value.

In accordance with the Public Sector Act 2009, the successful applicant will be employed at the classification level and may be transferred to other roles over time in line with our organisational priorities and/or personal development plans.

Enquiries to:
Ms Sharyn Saint
Manager, Customer Service Centre

Telephone:
(08) 7109 8122

Email:
sharyn.saint@sa.gov.au

Applications to:

Recruitment and Employment, (GPO Box 1533) Adelaide SA 5001

Telephone:
(08) 8343 2600

Email:
dit.recruitment@sa.gov.au

Role Statement
Cover Sheet
Employment Declaration
Guide to Apply

Vacancy No. 446469

The Assistant Customer Service Centre Manager is responsible for providing assistance in the efficient and effective day to day management and delivery of a comprehensive range of high quality customer focused, integrated Government services to the South Australian community. In particular, the role will assist and coordinate the daily activities of the Customer Service Officers, advising on how to process complex customer issues and ensure they are provided with updated policy, procedures and training.

The role will provide support to the Manager to develop, implement and review work practices to enhance service delivery and assist in the collection and analysis of customer feedback.

The successful candidate will build positive relationships with customers by demonstrating confidence, empathy and knowledge of Service SA processes and provide a high level of customer services to internal and external stakeholders.

Special Conditions
The incumbents must be prepared to be reassigned to different Service SA locations during periods of staff absences and high workloads or as required to meet business needs.

This role is classified as a position of trust and will be subjected to a satisfactory criminal history record check in line with departmental policies and procedures.
Some out of hours and weekend work, along with some intra/interstate travel may be required.

Please Note
Applicants are required to submit an application of no more than two pages and a curriculum vitae demonstrating their suitability for the role. In addition applicants are required to complete the Cover Sheet quoting the vacancy number and the Pre-Employment Declaration with their application for employment. The SA Government is an Equal Opportunity Employer and safety is a core value.

In accordance with the Public Sector Act 2009, the successful applicant will be employed at the classification level and may be transferred to other roles over time in line with our organisational priorities and/or personal development plans.

Enquiries to:
Ms Joan Lands
Region Manager

Telephone:
(08) 7109 7754

Email:
joan.lands@sa.gov.au

Applications to:

Recruitment and Employment, (GPO Box 1533) Adelaide SA 5001

Telephone:
(08) 8343 2600

Email:
dit.recruitment@sa.gov.au

Role Statement
Cover Sheet
Employment Declaration
Guide to Apply

Vacancy No. 446105

The Government Gazette Coordinator is required to deliver high quality, timely and accurate services relating to the publication of the Government Gazette and associated activities. Duties of the role include quoting for works, creation of the Gazette (and Supplementary Notices), providing proofs to customers for proof reading and approval, publishing notices, emailing subscriptions and answering queries.

Special Conditions
This role is classified as a position of trust and will be subjected to a satisfactory criminal history record check in line with departmental policies and procedures.

Some out of hours and weekend work, along with some intra/interstate travel may be required.

Please Note
Applicants are required to submit an application of no more than two pages and a curriculum vitae demonstrating their suitability for the role. In addition applicants are required to complete the Cover Sheet quoting the vacancy number and the Pre-Employment Declaration with their application for employment. The SA Government is an Equal Opportunity Employer and safety is a core value.

In accordance with the Public Sector Act 2009, the successful applicant will be employed at the classification level and may be transferred to other roles over time in line with our organisational priorities and/or personal development plans.

Enquiries to:
Ms Tess Foresto
Senior Manager Business Operations, Service SA

Telephone:
(08) 7109 7748

Email:
tess.foresto@sa.gov.au

Applications to:

Recruitment and Employment, (GPO Box 1533) Adelaide SA 5001

Telephone:
(08) 8343 2600

Email:
dit.recruitment@sa.gov.au

Role Statement
Cover Sheet
Employment Declaration
Guide to Apply

Vacancy No.  445700

The Community Engagement Officer is responsible for delivering the Department’s community engagement and consultation ensuring our customers, communities and stakeholders are engaged early, meaningfully and have ample opportunity to inform and be involved in the Torrens to Darlington Project. The role is responsible for the development and implementation of integrated engagement plans that are well researched, identify impacted and interested stakeholders, issues and opportunities across multiple projects, programs or initiatives.

The Community Engagement Officer provides advice and direction for, and implements, engagement activity, on often complex and sensitive matters, and works closely with the North-South Corridor multidisciplinary team to ensure awareness, understanding and meaningful engagement with project communities. With experience in complex infrastructure project delivery, community engagement and a sound knowledge of the Department and State Government’s strategic engagement framework, principles and practices, the Community Engagement Officer can quickly identify appropriate engagement opportunities, risks, mitigations and solutions.

The successful candidate will have excellent verbal and written communication skills, have high attention to detail, experience running community events and an appreciation of working with government Departments.

Requirements
IAP2 qualifications are desirable.

Qualifications in stakeholder engagement or communications are desirable.

Proficiency in utilising engagement software programs such as Consultation Manager, Microsoft Dynamics, Borealis, Engagement HQ, The Hive and Social Point.

Special Conditions
This role is classified as a position of trust and will be subjected to a satisfactory criminal history record check in line with departmental policies and procedures.

Some out of hours work and weekend work along with some intra/interstate travel may be required.

Please Note
Applicants are required to submit an application of no more than two pages and a curriculum vitae demonstrating their suitability for the role. In addition applicants are required to complete the Cover Sheet quoting the vacancy number and the Pre-Employment Declaration with their application for employment. The SA Government is an Equal Opportunity Employer and safety is a core value.

In accordance with the Public Sector Act 2009, the successful applicant will be employed at the classification level and may be transferred to other roles over time in line with our organisational priorities and/or personal development plans.

Enquiries to:
Ms Nancie-Lee Robinson
Manager, Stakeholder Engagement

Telephone:
0400 404 178

Email:
nancie-lee.robinson2@sa.gov.au 

Applications to:
Recruitment and Employment, (GPO Box 1533) Adelaide SA 5001

Telephone:
(08) 8343 2600

Email: dit.recruitment@sa.gov.au

Role Statement
Cover Sheet
Employment Declaration
Guide to Apply

Vacancy No. 426122

Exciting opportunities exist immediately for candidates with experience in coordinating and leading community and stakeholder engagement strategies. You will have superior communication skills and a strong background in communication and engagement systems.

The Department for Infrastructure and Transport plays a critically important role in South Australia, delivering the State's infrastructure projects and operating and maintaining the State’s transport networks. The Public Affairs Division works across our enterprise managing all community consultation and engagement, stakeholder relations, customer engagement, media management and public communications, as we work to deliver outcomes for the benefit of our economy and our community.

The Department is looking to establish a pool of high performing, motivated individuals with experience in stakeholder engagement on infrastructure and construction related projects. Successful candidates will be placed in the pool for a period of 12 months and may be appointed as opportunities arise, with a number of positions available for immediate start. Vacancies will be filled depending on the organisational needs and opportunities may be offered on a full-time or part-time basis. Vacancies for the pool are being advertised at the ASO7 classification level, please refer to the role statement for further information relating to selection criteria and expectations of the role.

If you are a passionate and dynamic leader with a proven track record of success, high integrity and demonstrated resilience in a changing environment, we want to hear from you.

Requirements
IAP2 qualifications are desirable.

Degree in Communications, Community Development, Social Planning or appropriate related discipline, and/or significant experience in stakeholder engagement on infrastructure, asset and transport related projects.

Special Conditions
This role is classified as a position of trust and will be subjected to a satisfactory criminal history record check in line with Departmental policies and procedures.

Some out of hours and weekend work will be required.

Some intra/interstate travel may be required.

Please Note
Applicants are required to submit an application of no more than two pages and a curriculum vitae demonstrating their suitability for the role. In addition applicants are required to complete the Cover Sheet quoting the vacancy number and the Pre-Employment Declaration with their application for employment.

In accordance with the Public Sector Act 2009, the successful applicant will be employed at the classification level and may be transferred to other roles over time in line with our organisational priorities and/or personal development plans.

Enquiries to:
Ms Jeanette Koukourou
Director, Engagement

Telephone:
(08) 8343 2906

Email:
jeanette.koukourou@sa.gov.au

Applications to:
Recruitment and Employment, (GPO Box 1533) Adelaide SA 5001

Telephone:
(08) 8343 2600

Email:
dit.recruitment@sa.gov.au

Role Statement
Cover Sheet
Employment Declaration
Guide to Apply

Vacancy No. 416663

The Customer Service Officer role plays a critical part in the provision of friendly, accurate and timely customer services, including taking ownership of customer issues and honouring commitments.

The role is required to identify and promote process improvements and delivery on customer service best practice through positive stakeholder engagement, along with building relationships with our customers. This role is a public-facing role that involves communicating with customers and clients via telephone, face-to-face, email or other emerging technology regarding a particular service or product.

Special Conditions
This role is classified as a position of trust and will be subjected to a satisfactory Working with Children clearance check in line with departmental policies and procedures.

Some out of hours and weekend work, along with some intra/interstate travel may be required.

Please Note
Applicants are required to submit an application of no more than two pages and a curriculum vitae demonstrating their suitability for the role. In addition applicants are required to complete the Cover Sheet quoting the vacancy number and the Pre-Employment Declaration with their application for employment.

In accordance with the Public Sector Act 2009, the successful applicant will be employed at the classification level and may be transferred to other roles over time in line with our organisational priorities and/or personal development plans.

Enquiries to:
Mr Stan Conway-Lyden
Workforce Coordination Lead

Telephone:
(08) 7109 7424

Email:
stan.conway-lyden@sa.gov.au

Applications to:

Recruitment and Employment, (GPO Box 1533) Adelaide SA 5001

Telephone:
(08) 8343 2600

Email:
dit.recruitment@sa.gov.au

Role Statement
Cover Sheet
Employment Declaration
Guide to Apply