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Publications and NoticesSection C: Reporting of public complaints as requested by the Ombudsman
Summary of complaints by subject
Public complaints received by The Department on Public Transport services
Category of complaints by subject | Number of instances |
|---|---|
Service changes and service quality | 5 508 |
Punctuality | 2 409 |
Fares and ticketing | 737 |
Passenger comfort | 775 |
Taxi and small passenger vehicle (SPV) services | 318 |
Other | 358 |
Public complaints received by The Department for other areas
Category of complaints by subject | Number of instances |
|---|---|
Service quality/delivery | 547 |
Behaviour of staff | 72 |
Service access/processes/procedures | 73 |
Other complaints | 95 |
Data for the past two years is available at: https://data.sa.gov.au/data/dataset/public-complaints-received-by-the-department-of-planning-transport-and-infrastructure.
Complaint outcomes
Nature of complaint or suggestion | Services improved or changes as a result of complaints or consumer suggestions |
|---|---|
No announcements or showing on screens for Tonsley Trains on AFL game days | Rectified and now displaying on screens and being announced on all game days. |
Store owners wishing to become Metrocard Agents with limited eligibility | Store owners can now become a Metrocard agent at any location once relevant fees have been paid. |